In November 2015, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey reported a 91.5% overall satisfaction rating among US Family Health Plan members. This score is 33% higher than the national average of 68.5%. US Family Health Plan has been providing quality healthcare to the military community – retirees and their families as well as active duty family members -- for over 30 years, as part of the TRICARE Prime Health Program.
An important member of the US Family Health Plan team responsible for this high satisfaction rating, is Dr. John Burkhart, our Medical Director for over 12 years. Dr. “B”, as we like to affectionately call him, came to US Family Health Plan after retiring as a U.S. Navy Captain in 2003. He had served 30 years in the U.S. Navy as both as a pediatric physician and medical administrator.
Upon joining US Family Health Plan in 2003, Dr, “B” brought his medical experience to bear on our organization to help ensure our members experience consistent quality of care from end to end. “I identify with our members because I have been in the same boat. I know the TRICARE rules and regulations because I lived them for 30 years”. This knowledge base helped us to build a health plan that is highly satisfactory for our members and that cuts through much of the ‘red tape” normally associated with TRICARE.
Each day, Dr. Burkhart orchestrates an intricate system of physicians, medical facilities, new medical technology and medical vendors to find ways to improve what US Family Health Plan provides for its members. At the end of the day, while our members experience a high level of satisfaction, Dr. Burkhart is working diligently and quietly behind the scenes to ensure US Family Health Plan delivers quality, empathy, value, consistency, service and most importantly, excellent health care.
Dr. Burkhart, we at US Health Plan salute you!